Delete your FieldPulse account and data

Applies to the FieldPulse Android app and web app by Renusoft LLP (package com.renusoft.fieldpulse).

FieldPulse accounts are created by your employer's FieldPulse administrator, not by you, so the account is closed through your company and Renusoft together. You can start the request from the app or from this page; you do not need to be signed in.

How to request deletion

1. In the app, open More and press Delete my account & data, which opens this page; or write directly to info@renusoftllp.com with the subject "FieldPulse account deletion request".
2. In the email, give your company's name and the mobile number you sign in with. Do not send OTPs, passwords or identity documents.
3. Renusoft confirms the request with you on that mobile number and informs your company's administrator, who disables the account. If you prefer, you can ask your company's Admin or Super Admin directly: they disable the account under People, and Renusoft completes the deletion.
4. Within 30 days of a confirmed request your account is deleted and you receive a confirmation.

What is deleted

• Your account: name, mobile number, role, reporting position, sign-in sessions, device registrations for phone alerts, biometric unlock enrolment on your phone (removed when the app is uninstalled) and WhatsApp preferences.
• Your personal location data: the GPS points and routes recorded during your work sessions, and the work-session timeline.
• Photos you took as visit proof or expense receipts, unless your company must keep an expense receipt for its accounts (see below).

What your company may keep

FieldPulse is a tool your employer uses to run its field sales. Business records that belong to the company stay in its workspace with your name removed and shown as "Former user": planned and completed visits, customers and leads you entered, pipeline stages, targets, approved expenses and their receipts, and invoices. Audit entries required for security and accounting are kept for the period the company has configured. Backups that contain your data are overwritten within 30 days of the deletion.

Deleting data without closing the account

You can ask for part of your data to be deleted and keep working: for example your recorded GPS history for a period, or a proof photo. Use the same email address; the request goes through your company's administrator, who decides what the company must retain.

Questions

The privacy notice explains what FieldPulse records and who can see it. Anything else: info@renusoftllp.com.